Introduction

EX COP CARS LTD is committed to protecting customer privacy and handling personal information responsibly and securely.

This Privacy Policy explains how we collect, use, and protect personal information when customers use our website, place orders, or contact our support team.

We process personal data in accordance with applicable United Kingdom data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

Information We May Collect

We may collect and process the following information:

• Customer name

• Billing address

• Delivery address

• Email address

• Telephone number

• Order and transaction information

• Vehicle compatibility information voluntarily provided by customers

• Communication records relating to customer support enquiries

• Technical website usage information such as IP address, browser type, and device information

Payment Information

Payments are securely processed through trusted third-party payment providers including Stripe.

EX COP CARS LTD does not store or directly process full payment card information on our servers.

Payment processing providers may collect and process payment-related information in accordance with their own privacy and security policies.

How We Use Customer Information

Customer information may be used for:

• Processing and fulfilling orders

• Providing delivery and dispatch updates

• Responding to customer enquiries and support requests

• Verifying transactions and preventing fraudulent activity

• Improving website functionality and customer experience

• Maintaining internal business and accounting records

• Complying with legal or regulatory obligations

We only collect information reasonably necessary for legitimate business purposes.

Delivery & Courier Services

Customer delivery information may be shared with courier and logistics providers strictly for the purpose of completing deliveries and shipment tracking.

Fraud Prevention & Security

We may use customer information to help detect, prevent, and investigate potentially fraudulent transactions, unauthorised payments, or misuse of our services.

Reasonable technical and organisational security measures are used to protect customer information from unauthorised access, misuse, or disclosure.

Cookies & Website Analytics

Our website may use cookies and similar technologies to:

• Improve website performance

• Remember customer preferences

• Analyse website traffic and visitor behaviour

• Support website functionality and security

Customers may manage cookie preferences through their browser settings.

Data Retention

Customer information is retained only for as long as reasonably necessary for operational, legal, accounting, or security purposes.

Third-Party Services

Our website may contain links or integrations relating to third-party services including payment providers, analytics services, or courier systems.

EX COP CARS LTD is not responsible for the privacy practices of external third-party websites or services.

Customer Rights

Under applicable UK data protection laws, customers may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal information where appropriate

• Object to certain processing activities

• Request restrictions relating to data processing

Requests may be submitted using the contact information below.

Contact Information

For privacy-related enquiries, please contact:

EX COP CARS LTD
1 Whitelands Road
Ashton-Under-Lyne
England OL6 6AE

Phone: 07925 637184
Email: hello@excopcars.store

Policy Updates

EX COP CARS LTD may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Customers are encouraged to review this page occasionally for the latest information regarding our privacy practices.