Orders & Products

What products do you supply?

EX COP CARS LTD supplies vehicle replacement parts and automotive accessories for a wide range of vehicle models, including wing mirrors, lighting components, electrical parts, and general replacement items.

Are your products suitable for all vehicle models?

Compatibility may vary depending on vehicle model, year, trim level, and specification. Customers are responsible for verifying compatibility before placing an order.

If you are unsure, please contact our support team prior to purchase.

Do you provide compatibility assistance?

Yes. Our support team can assist with general compatibility enquiries based on the information provided by the customer.

Are product images exact representations of the item supplied?

Product images are provided for general reference purposes. Actual product appearance may vary slightly depending on manufacturer variation, model specification, or production batch unless otherwise stated.

Are your products new or replacement automotive parts?

We supply automotive replacement parts and related vehicle accessories suitable for a wide range of vehicles.

Ordering & Payments

Which payment methods do you accept?

We currently accept secure online payments through Stripe-supported payment methods.

Is online payment secure?

Yes. Payments are processed securely through encrypted checkout systems to help protect customer payment information.

Can I change or cancel my order?

If your order has not yet been dispatched, we may be able to assist with changes or cancellations. Please contact us as soon as possible after placing your order.

Once an order has been dispatched, changes or cancellations may no longer be possible.

Shipping & Delivery

Where do you deliver?

We currently deliver within the United Kingdom only, including:

• England

• Scotland

• Wales

• Northern Ireland

How long does dispatch take?

Most orders are processed and dispatched within 1–3 working days after payment confirmation.

Certain specialist or oversized items may require additional handling time.

How long does delivery take?

Estimated delivery timeframes are generally between 2–5 working days after dispatch, depending on the courier provider and delivery location.

Will I receive tracking information?

Tracking details are provided for eligible shipments where available through the selected courier service.

What happens if my parcel is delayed?

Occasional courier delays may occur due to weather conditions, operational issues, or periods of high demand.

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

What should I do if my order arrives damaged?

If your parcel arrives damaged, please contact us promptly with photographs of the packaging and item so we can review the issue and assist further.

Returns & Refunds

Can I return an item?

Customers may request a return within 14 days of receiving their order, subject to the conditions outlined in our Refund Policy.

Can I return an item if I ordered the wrong part?

Customers are responsible for confirming compatibility before purchase. Returns may not be accepted for incorrect compatibility selections made by the customer.

If you are unsure before ordering, please contact our support team for assistance.

Can installed or used items be returned?

Items that have been fitted, installed, modified, damaged after delivery, or show signs of misuse may not be eligible for return.

How do I request a return?

Please contact our support team with:

• Your order number

• Description of the issue

• Relevant photographs where applicable

Return instructions will be provided after your request has been reviewed.

How long do refunds take?

Approved refunds are generally processed within 5–10 working days to the original payment method, depending on the payment provider and banking institution.

Customer Support

How can I contact EX COP CARS LTD?

You can contact our support team using the details below:

EX COP CARS LTD
1 Whitelands Road
Ashton-Under-Lyne
England OL6 6AE

Phone: 07925 637184
Email: hello@excopcars.store

What are your business hours?

Monday – Friday: 9:00 AM – 5:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed